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Alternative dispute resolution: consumer complaints and government consultation

The Department for Business, Innovation & Skills has launched a consultation setting out the government's proposals for an alternative dispute resolution scheme for consumers who have a complaint about the purchase of goods or services.  One example given in the press release where such a scheme might work is in respect of vehicle repairs.  The consultation closes on 3 June.  Read the consultation.

This information is intended as a general discussion surrounding the topics covered and is for guidance purposes only. It does not constitute legal advice and should not be regarded as a substitute for taking legal advice. DWF is not responsible for any activity undertaken based on this information.